Registration Desk Opens (Ground Floor of QEII)
Welcome Coffee/Tea in the foyer of QEII (3rd Floor)

Opening & Welcome Address
Mr Rajesh Agrawal, Deputy Mayor of London for Business, UK
Mr Paolo De Cesare, Chairman & CEO of Printemps, France & IGDS President
Mr Paul Kelly, Managing Director of Selfridges Group, UK

Session 1: 'Luxury at All Levels'

• 'Luxury in Literature'
  Ms Ella Berthoud, Bibliotherapist at The School of Life, UK
   
• 'Next Generation: Luxury, Fashion & Retail'
  Ms Tammy Smulders, President of Vice Fashion & Luxury Group, UK
  
  Followed by a Q&A session moderated by Mr John Mahony, Group CEO of ReputationInc, UK

Session 2: 'Communication Today'

• 'Success in the Age of Acceleration'
  Lady Mendelsohn, CBE, Vice President for EMEA at Facebook, UK
   
• 'A Picture is Worth a Thousand Words'
  Mr Harlan Bratcher, Global Business Development Head of JD Fashion/JD.com, China
   
• 'The Power of Yes'
  Mr Steve Woodward, President & Chief Merchant of Crate&Barrel, USA
  
  Followed by a Panel Discussion moderated by Mr John Mahony

Buffet Lunch

Session 3: 'CEO Roundtables'

• Stream Whittle: 'One Channel'
  Mr Gustaf Öhrn, CEO of Ahlens, Sweden
  Dr Stephan Fanderl, CEO of Karstadt Warenhaus, Germany
  Mr Govind Shrikhande, CCA & Managing Director of Shoppers Stop, India
  
  Roundtable moderated by Mr Simone Dominici, Senior Advisor at PwC, Italy
   
• Stream Fleming: 'Partnership Models in the Digital Age'
  Mr Bülent Basaran, CEO of Boyner, Turkey
  Mr Thierry Cheval, L'Oréal Luxe Global Retail & Digital Director, France
  Mr Hans-Christian Meyer, CEO of Tiger of Sweden, Sweden
  Mr Bienvenido Tantoco, President of Rustan Commercial Corp., The Philippines
  
  Roundtable moderated by Mr Christoph Schwarzl and Mr Tobias Humpert, Managing Partners at h+p, Germany

Refreshment Break

Session 4: 'The Luxury of Choice and Vice-Versa'

• 'Staying Ahead of the Game, and Standing out from the Crowd'
  Ms Anne Pitcher, Managing Director of Selfridges & Co, UK
   
• The Power of the Brand 'Made in Italy'
  Mr Michele Scannavini, President of ICE Italian Trade Agency, Italy
   
• 'The Art of Wellness - The Final Luxury Frontier'
  Mr Raymond Cloosterman, CEO of Rituals, The Netherlands
  
  Presentations followed by a Q&A session moderated by Mr John Mahony
   
• Fireside Chat 'From Stilettos to Sneakers - New Definition in Luxury Footwear'
  Mr Sebastian Manes, Buying & Merchandising Director at Selfridges & Co in conversation with Mr Neil Clifford, CEO of Kurt Geiger, UK

Closing Day 1

Official Dinner & Awards Ceremony at V&A Museum

Store Visit to Selfridges Oxford Street

Depart Selfridges to QEII Centre (transport provided)

Opening Remarks / QEII Centre

'Macroeconomics - Retail in Context'

• 'Luxury - How the Distribution Channel is Emerging'
  Ms Louise Singlehurst, Managing Director European Luxury Goods at Goldman Sachs, UK

Session 5: 'Mobility & Space'

• 'Moving London Foreward'
  Sir Terry Morgan, CBE, Chariman of Crossrail, UK
   
• 'The Spatial Experience: Understanding Hospitality & Design'
  Mr Tony Chi, Founder of tonychi, USA
  
  Followed by a Panel Discussion moderated by Ms Tania Bryer, Executive Producer at CNBC, UK

Refreshment Break

Session 6: 'Immersion Workshops'

• Stream Whittle: 'The World of Beauty - What's Next?'
  Ms Sali Hughes, Journalist & Beauty Editor on The Guardian
  Ms Deborah Joseph, Editor-in-Chief & Chief Content Officer of Glamour
  Ms Marcia Kilgore, Founder & CEO of Beauty Pie
  Mr Yosuke Maezawa, President of E'quipe/SUQQU
  Ms Inge Theron, Founder of Face Gym
  
  Workshop moderated by Ms Tania Bryer
   
• Stream Fleming: 'Unparalleled Service & Innovation'
  Mr Toby Astor, Global E-Commerce Director at Jaguar Land Rover
  Mr Adam Bryant, Executive Chairmanof the London Block Exchange
  Mr Paul Fletcher, Member of the Executive Committee & Head of Marketing at Coutts
  Ms Kelly Hoppen, MBE, Designer & Founder of Kelly Hoppen Interiors
  Mr Thomas Kochs, Managing Director of Corinthia Hotel London
  
  Workshop moderated by Mr John Mahony

Reconvene in Fleming

Session 7: 'Championing Mindful Consumption'

• 'Sustainability - Leading by Example'
  Lord Stuart Rose, Chairman of Ocado Group, UK
   
• 'Seven Reasons to be Sustainable'
  Ms Alannah Weston, Deputy Chairman of Selfridges Group, UK
  
  Followed by a Fireside Chat and Q&A session moderated by Ms Tania Bryer
   

Closing Remark / Announcement of next IGDS event

Drinks & Snacks